Evidence such as vaccination certificates or negative tests must currently no longer be shown, and the obligation to wear a mouth-nose covering has also been dropped. We recommend that you keep your distance indoors where possible and also wear a medical or FFP2 mask in the concert hall. Your jacket and luggage, if you have any, must be left at the checkroom, which is free of charge.
Tickets can be exchanged for another concert of the Dresden Philharmonic Orchestra with an adequate price category up to 5 working days before the start of the concert upon presentation of the original tickets and for a fee of € 6 per ticket. In the case of an exchange for a more expensive seat, the difference must be paid. An exchange for a lower price category does not entitle the holder to payment or credit of the difference. There is no right to exchange tickets. Refund in cash is not possible, but a voucher can be issued.
If you bought the tickets in the ticket service of the Dresden Philharmonic Orchestra and the organizer has released us for the refund, you can fill out and send us the appropriate form. You can find the forms in the download area.
Accessibility is available in the areas in stalls B, C and partially in door areas of H, N, R and W. The concert hall has a limited number of wheelchair spaces accessible by elevators. Their number may vary depending on the event, you can find them marked with R in the hall plan. Escort seats are located in close proximity to the wheelchair seat. Wheelchair and escort seats can only be booked on site at the ticket service in the Kulturpalast.
The concert hall is equipped with induction loops in the entire stalls (areas A to D), in the 1st tier (areas G, H, N and O) and in the 2nd tier (areas S to V).
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